Folks... it's been feast or famine in the Good-and-the-Bad. Other than the ongoing Michael Jackson media circus, the wilderness is silent. (And speaking of the circus -- I've desperately avoided mentioning that Jackson's handlers are cutting off his nose to spite his... nah. Too easy.)
So -- I bring you a couple of original thoughts, and how you need to avoid them in your implementation.
First, what I call The Beekeeping Theory of Public Relations: Blow a lot of smoke, and hope it keeps you from getting stung.
This is more common than you would think, and it's more a result of a lack of planning. Sometimes, it's employed by organizations that are trying to slip their bad medicine out in giant sugar-coated containers -- hoping the sheer volume of released information will make it less likely to be discovered. Risky, at best.The second notion is what I call the Nostril Theory: PR strategies are like nostrils... everybody has two, and picking one in public will tarnish your reputation.
Flip-flopping was the buzzword of the last political season, and it has enough legs that it can apply to you. All you have to do is be caught in an apparent contradiction during a crisis. It's that simple.Just a couple of thoughts to brighten your day.
There really is more than one possible course of action for every conceivable corporate disaster. Just don't get caught trying to switch mid-stream. Commit to your plan, and stay the course. Those who stray are either not paying attention, or do so because they see what they perceive as an opportunity to take advantage of a short-term situation. Whether it's a competitor's failure, or a sympathetic ear in the media -- you have to make sure you stick to the plan. Others are counting on you to maintain the same consitent message and tone.